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HANOI STELLA HOTEL

PRIVACY POLICY

Check-in: 14:00 – 23:00
Check-out: Before 12:00 noon
Earlier check-in will be upon availability.
If you prefer earlier check in, we recommend reserving for the prior night to guarantee immediate check in.
The free luggage storage room is available at our hotel.

Cancellation Policy: 
- Any cancellation received before 3 days (72 hours) prior to arrival date, no fee will be charged.
- Any cancellation received after 3 days (72 hours) to arrival date, 100% of deposit or payment of the first night will be charged.
- Failure to arrival will be treated as No-Show, 100% of deposit or payment of the first night will be charged and hotel rooms are not guaranteed.

Room Booking:
There are 2 options:
- "Book & Deposit" tab, 10 % deposit will be requested to secure your booking.
- "Send request" or "Contact us" tab, No deposit requested. Your travel final confirmation with travel details and arrival time is requested.

Payment method:
Visa, MasterCard, Dinner Club, and American Express, Bank wire transfer, Paypal, Moneybookers, Western Union, and Moneygram. Our prices are NOT inclusive of payment fee so please include this fee when you make the payment/deposit. 

Children and Extra beds:

Child under 5 years old: Free of charge and share bed with parents.
Child from 5 years and over: surcharge US$ 15/person/night for additional child or an extra bed
Adults: surcharge US$15/person/night for additional person or an extra bed.


Pets: Not allowed.